IPCHS. Integrated People-Centred Health Services


This growing repository holds Toolkits that provide practical guidance for implementation of policy interventions or clinical activities. These could include practical step-to-step manuals, guidelines, assessment tools, standards and other technical resources. Share your toolkits by clicking “Add toolkit”.

April 19, 2021 Global

WHO COVID-19 Health Services Learning Hub

The COVID-19 pandemic is causing wide ranging disruption to the operation of health services around the world. A recent WHO global pulse survey revealed 90% of countries have reported disruption of services across the board – including outreach services, immunisations and emergency care amongst others.

The WHO COVID-19 Health Services Learning Hub (HLH) is a dynamic new knowledge platform that will use innovative approaches to collate, document and synthesise emerging areas of learning on the maintenance of essential health services to support countries during the COVID-19 pandemic and beyond, including the recovery and post- pandemic phase

The HLH supports implementation of ...

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Jan. 11, 2021 Global

International Classification of Primary Care - 3rd Revision

Providers of healthcare, policy makers, funders and researchers need to have information about the epidemiology of their communities, and they need to understand what is happening within primary care to improve health services. More and more the influential political bodies in the world as OECD, UN, and local governments are showing interest in well-being/functioning of the population. To use only diagnoses to describe the health of the population became too limited especially in a world where people are getting older with an increase in morbidity and functioning problems with age. Too often and for too long it seems that ...

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Nov. 18, 2020 Americas

Canadian Quality and Patient Safety Framework for Health Services: Communications Toolkit

The Canadian Patient Safety Institute (CPSI) and Health Standards Organization (HSO), with the dedicated support of hundreds of stakeholders across Canada, recognized the need for a greater commitment to quality and safety improvement. We are pleased to share the Canadian Quality and Patient Safety Framework for Health Services, the first of its kind in Canada. By committing to improving quality and patient safety, we can achieve better health care for all.

Be sure to take full advantage of all the communications tools and resources in this package:

Five Goals to Align Canada on Patient Safety and Quality Improvement

This ...

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July 31, 2020 Global

Online Learning: Certificate in Integrated Care

The Integrated Care Academy, from the International Foundation for Integrated Care (IFIC), is embracing a new digital, innovative and dynamic learning platform.

The Certificate in Integrated Care has been designed using IFIC’s 9 Pillars of Integrated Care as a module based course of online learning. The accessible, high quality programme is offered through a virtual online campus. If you are a health and care professional looking to further your knowledge in Integrated Care, sign up now to be the first to hear about the course.

The course is based on The 9 Pillars of Integrated Care with the 5 ...

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June 10, 2020 Global

COVID-19 technology access pool

Commitments to share knowledge, intellectual property and data

The single most important priority of the global community is to stop the COVID-19 pandemic, halt its rapid transmission and reverse the trend of consequential global distress. This goal is only achievable when everyone, everywhere can access the health technologies they need for COVID-19 detection, prevention, treatment and response.

The COVID-19 Technology Access Pool (C-TAP) will compile, in one place, pledges of commitment made under the Solidarity Call to Action to voluntarily share COVID-19 health technology related knowledge, intellectual property and data. Shared knowledge, intellectual property and data will leverage our collective ...

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May 15, 2020 Global

Launch of the WHO Academy and the WHO Info mobile applications


WHO has launched the WHO Academy app designed to support health workers during COVID-19, and the WHO Info app designed to inform the general public.

The Academy app, launched by the WHO Academy, World Health Organization’s lifelong learning centre, provides health workers with mobile access to a wealth of COVID-19 knowledge resources, developed by WHO, that include up-to-the-minute guidance, tools, training, and virtual workshops that will help them care for COVID-19 patients and protect themselves.

The application is available for free download from both the Apple App Store  and Google Play Store, in Arabic Chinese, English, French, Russian and ...

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April 20, 2020 Europe

Strengthening the health system response to COVID-19

WHO/Europe provides guidance to Member States on strengthening health systems and rapidly reorganizing service delivery to respond to COVID-19 while maintaining core essential services across the continuum of care so that no one is left behind. This overview of policy resources includes overall policy recommendations for a well-aligned health system response, technical guidance and checklists, and planning and monitoring tools.

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Jan. 28, 2020 Global

Maturity Model in Practice – SCIROCCO self-assessment tool

The SCIROCCO self-assessment tool is an online self- assessment tool with an objective to assess a region’s readiness for integrated care. It builds on the conceptual Maturity Model for Integrated Care developed by the B3 Action Group on Integrated Care of the European Innovation Partnership on Active and Healthy Ageing.

The SCIROCCO tool helps regions to:
  • Understand the strengths and weaknesses of their regional context for integrated care  and inform national, regional and local policy-makers about potential areas of  improvement;
  • Adopt and transfer integrated care good practices by identifying their maturity  requirements and requirements for the potential transferability and ...

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Jan. 16, 2020 Global

QualityRights materials for training, guidance and transformation

As part of the QualityRights Initiative, WHO has developed a comprehensive package of training and guidance materials. The materials can be used to build capacity among mental health practitioners, people with psychosocial, intellectual and cognitive disabilities, people using mental health services, families, care partners and other supporters, nongovernmental organizations, organizations of persons with disabilities and others on how to implement a human rights and recovery approach in the area of mental health in line with the UN Convention on the Rights of Persons with Disabilities and other international human rights standards.

The ultimate goal of WHO’s QualityRights is to ...

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