IPCHS. Integrated People-Centred Health Services


This growing repository holds Toolkits that provide practical guidance for implementation of policy interventions or clinical activities. These could include practical step-to-step manuals, guidelines, assessment tools, standards and other technical resources. Share your toolkits by clicking “Add toolkit”.

Oct. 4, 2019 Americas Global

Integrated Care for Older People (ICOPE)

As people grow older, their health needs are likely to become more complex and chronic. However, existing health systems are fragmented and lack coordination, which makes it difficult to effectively address these needs. The WHO Integrated Care for Older People (ICOPE) package of tools offers an approach that helps key stakeholders in health and social care to understand, design, and implement a person-centred and coordinated model of care. By providing evidence-based tools and guidance specific to every level of care, ICOPE helps health systems support Healthy Ageing and maximise older people’s intrinsic capacity and functional ability.

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Dec. 1, 2017 Western Pacific

Agency of Integrated Care

The Agency of Integrated Care (AIC) seeks to create a vibrant care community enabling people to live well and age gracefully. AIC coordinates and facilitates efforts in care integration to achieve the best care outcomes. They empower with health and social care information and arrange for their care when they are discharged from hospitals. They enable stakeholders to raise the quality of care, and also enhance collaboration by working with health and social care providers to increase services to support the ageing population. Their work in the community brings care services and information closer to those in need.


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Oct. 19, 2016 Africa

Action Toolkit for Social Determinants of Health (SDH) in the Africa Region

A toolkit aimed at helping both health and non-health professionals to better address the root causes of what makes people sick or healthy has been launched by the World Health Organization (WHO) in the African Region.

Titled ‘The Action Toolkit for Social Determinants of Health (SDH) in the African Region, the toolkit, is a practical online resource, which aims to strengthen learning and problem-solving skills to address a wide range of public health concerns. It was developed in collaboration with the University of Kansas (USA), a WHO Collaborating Center for Community Health and Development.

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Sept. 14, 2016 Americas

The Practical Playbook: Helping Public Health and Primary Care Work Together to Improve Population Health

The Practical Playbook is a stepping stone in the next transformation of health, in which primary care and public health groups collaborate to achieve population health improvement and reduced health care costs. It supports increased collaborations between primary care and public health groups by guiding users through the stages of building partnerships. Throughout each stage, the Practical Playbook provides helpful resources such as success stories from across the country, lessons-learned from existing partnerships, and further guidance from industry experts.

We use the playbook metaphor because improving collaboration between public health and primary care takes a thoughtful game plan. Like a ...

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June 13, 2016 Global

Health Equity Assessment Toolkit (HEAT)

The WHO has developed the Health Equity Assessment Toolkit (HEAT), a software application for use on desktop or laptop computers and mobile devices, to facilitate the assessment of within-country health inequalities. HEAT is organized around two main components:

  • Explore inequality, which enables users to explore the situation in one country of interest to determine the latest situation of inequality and the change in inequalities over time.
  • Compare inequality, which enables users to benchmark, i.e. compare the situation in one country of interest with the situation in other countries.

Inequalities can be assessed using disaggregated data and summary measures that ...

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April 18, 2016 Africa

Primary Care guideline for adults Western Cape, South Africa

The Knowledge Translation Unit (“KTU”) is a clinical research unit within the University of Cape Town Lung Institute (“UCTLI”) which has spent 15 years developing the Practical Approach to Care Kit (“PACK programme”) to support and empower nurses, doctors and other health workers working in primary healthcare.

PACK Adult is a comprehensive clinical practice guideline that aims at equipping nurses and other clinicians to diagnose and manage common adult conditions at primary level. The starting point is any of 40 common symptoms, each of which provides the opportunity to identify one or more of 20 important chronic conditions in the ...

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March 31, 2016 Europe

Patient and Family-Centred Care toolkit

The Patient and Family-Centred Care (PFCC) toolkit is a simple, step-by-step method for understanding what a care experience is like, what needs to change, and which small improvements can make a big difference to patients, families and staff alike. It is a guide to improving processes of care and staff–patient interactions, using a technique called Patient and Family-Centred Care (PFCC). It offers a simple way for health care organisations to show their commitment to patients’ experience of the care they receive while also attending to the wellbeing of the staff who deliver that care.

The toolkit evolved from the ...

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