IPCHS. Integrated People-Centred Health Services



The Canadian Patient Safety Institute (CPSI) and Health Standards Organization (HSO), with the dedicated support of hundreds of stakeholders across Canada, recognized the need for a greater commitment to quality and safety improvement. We are pleased to share the Canadian Quality and Patient Safety Framework for Health Services, the first of its kind in Canada. By committing to improving quality and patient safety, we can achieve better health care for all.

Be sure to take full advantage of all the communications tools and resources in this package:

Five Goals to Align Canada on Patient Safety and Quality Improvement

This people-centred framework defines five goal areas designed to drive improvement and to align Canadian legislation, regulations, standards, organizational policies, and public engagement on patient safety and quality improvement.

Goal 1 | People-Centred Care

People using health services are equal partners in planning, developing, and monitoring care to make sure it meets their needs and to achieve the best outcomes.

Goal 2 | Safe Care

Health services are safe and free from preventable harm.

Goal 3 | Accessible Care

People have timely and equitable access to quality health services.

Goal 4 | Appropriate Care

Care is evidence-based and people-centred.

Goal 5 | Integrated Care

Health services are continuous and well-coordinated, promoting smooth transitions.

Canadian Patient Safety Institute