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Global Learning Laboratory for Quality Universal Health Coverage

Global Learning Laboratory for Quality Universal Health Coverage

Welcome to the Community of Practice for the WHO Global Learning Laboratory (GLL) for Quality Universal Health Coverage (UHC). The GLL is deeply rooted in the five interwoven strategies of the Integrated People Centred Health Services Framework—engaging and empowering people and communities; strengthening governance and accountability; reorienting health services; strengthening coordination of care and creating an enabling environment. The GLL recognizes the key role of people-centred health services in order to achieve the Sustainable Development Goals (SDGs) and UHC.

The GLL highlights the need to focus care on the needs and preferences of people. To this end, the GLL aims to create a safe space to share lessons, experiences and ideas; challenge those ideas and spark innovation on quality within the content of UHC. The GLL is organized around three areas. First, national quality policy and strategy (NQPS) in order to drive quality across all levels of the health system. Second, specific technical areas – such as infection prevention & control (IPC); water, sanitation & hygiene (WASH); and maternal & child health – that need to be considered carefully in achieving quality in the context of UHC. Third, the heart of the GLL – compassion –  recognizing the human spirit required to enhance quality.


How does it work?

The Global Learning Laboratory Platform has two main features:

(1) A general forum: This forum allows exchange between technical areas that contribute to improving the quality of health services. This space contributes to enhanced conceptual understanding and recognition of the inter-linkages between various technical areas relevant to quality UHC. The general forum acts as the chief space for discussion and knowledge sharing.

(2) Learning Pods: This space is created for priority themes/technical areas in order to engage in deep discussion and action. These learning pods are specified technical areas, or themes, that require a dedicated space for focused discussions and shared learning towards the development or creation of a product, initiative or action. GLL members are encouraged to participate in any number of learning pods within the GLL.

The GLL emphasizes the importance of both virtual and in-person interactions to stimulate positive change for quality. Periodic events allow varied perspectives from across the world to contribute. Synthesized learning from these events is placed both within the general forum as well as the learning pods.  

Further, a series of knowledge products are emerging from the work that learning pods undertake. These knowledge products describe concepts, theories, interventions and actions; and are developed based on in-country implementation, across all levels of the health system, to inform adaptation and adoption in other settings.

Benefits of joining the GLL: 

  • You have access to a robust library of tools and resources
  • You are included on the email list for events and information that are newly available.
  • You are able to participate in webinars to the GLL and the post webinar joint actions.
  • Your contributions can be shared and your perspectives can reach a broader audience.
  • Your contributions are eligible for publication in GLL reports.
  • You can participate in co-development activities hosted by Learning Pods.


Who should join?

Membership to the GLL is open to all to country level individuals from a variety of disciplines, which may include, but are not limited to: front-line health care providers, administrators, policy-makers, advocates, civil society, experts, patients, community representatives and academics.

Criteria for participation include:

  • Ability to contribute experiential and/or qualitative information on quality within the context of UHC
  • Willingness to engage in reviewing and discussing approaches to quality within the context of UHC
  • Ability to communicate and engage with the GLL on a periodic basis


To learn more:

To register for the GLL for Quality UHC, please visit us here  or contact the Global Learning Lab at GLL4QUHC@WHO.INT