Contents

Contents tagged: patient experience

Oct. 4, 2018 South-East Asia Publication

Patient experience of primary care and advance care planning: a multicentre cross-sectional study in Japan.

Advance care planning (ACP) is a process whereby a patient, in consultation with health care providers, family members, and important others, makes decisions about his or her future health care. ACP process includes discussions regarding goals of care, resuscitation and life support, palliative care options, surrogate decision-making and advance directives (AD). Previous studies have shown positive impact of ACP on end-of-life care, including less aggressive medical care and better quality of life; decreased rates of hospital admission, especially of nursing home residents; and increased rates of hospice admission. So the aim of this study was to investigate the relationship between patient experience of primary care and ACP.

July 2, 2018 Europe Publication

The patient perspective in health care networks

Health care organization is entering a new age. Focus is increasingly shifting from individual health care institutions to interorganizational collaboration and health care networks. Much hope is set on such networks which have been argued to improve economic efficiency and quality of care. However, this does not automatically mean they are always ethically justified. A relevant question that remains is what ethical obligations or duties one can ascribe to these networks especially because networks involve many risks. Due to their often amorphous and complex structure, collective responsibility and accountability may increase while individual responsibility goes down

March 7, 2018 Western Pacific Publication

Family Medicine Clinic: a case study of a hospital–family medicine practice redesign to improve chronic disease care in the community in Singapore

Singapore´s health care system is strained by the health care needs of a rapidly aging population. The unprecedented collaboration between a public hospital and a private family practice to set up the Family Medicine Clinic (FMC) to co-manage patients with chronic desease is an example of efforts to shift care to community. 

Dec. 22, 2017 Europe Publication

Person-centred care in 2017: Evidence from service users

Policy makers have been aspiring to a ‘patient-centred NHS’ in England for at least 20 years. In 2008, patient experience became a key part of the national definition of quality in healthcare; and in 2012 that was codified in law.
Person-centred care has become an increasingly prominent stated ambition both of national policy and local practice. In 2013, the Department of Health and all the system leading bodies across health and social care in England declared a shared commitment to making ‘person-centred coordinated care’ the normiv.

What difference, if any, have these stated ambitions made to the experiences of people who need and use services and support? We wanted to know.

National Voices stands for people being in control of their health and carev. From 2011 we have been at the forefront of making the case for person-centred care. There is a growing body of evidence that person-centred approaches are ...

Jan. 5, 2017 Global Event

The New Care Models for Integrating Health and Social Care through EHCH, PACS & MCP

This conference will look at how health and social care can successfully integrate through multi-speciality community providers (MCP), primary and acute care systems (PACS) and enhanced health in care homes (EHCH) systems, it is aimed at health and social care leaders involved in the planning of population based healthcare, a concept that should underpin services delivered via multi-speciality community providers (MCP), primary and acute care systems (PACS) and accountable care organisations (ACO) and focuses on how organisations can successfully integrate health and social care practices to give better continuity and consistence in care, reduce readmissions, save costs and improve patient experience. Through national updates and learning from vanguard case studies of new care models, delegates will receive practical information on how they can achieve a solid integrated system within their own organisation and workforce in line with the vision of the Five Year Forward View.

Sept. 19, 2016 Americas Publication

Evolving Concepts of Patient-Centered Care and the Assessment of Patient Care Experiences: Optimism and Opposition

This article summarise, a personal view of the author (Paul D. Cleary dean of the Yale School of Public Health), on the available research, concerning measurement of “patient satisfaction” and “patient care experience”. Author argues that patient experiences measurement efforts are being devoted to providing high-quality patient-centered care. Some indicators and surveys are discussed in terms of their reliability, validity and correlation across individuals and settings with other quality indicators.

Special attention is paid to the Consumer Assessment of Healthcare Providers and Systems (CAHPS), launched in 1995 by the Agency for Healthcare Research and Quality (AHRQ). The CAHPS surveys are nowadays tailored to different care settings, so that results can be used to help identify aspects of care that can be targeted to improve patient experiences.

Some contrasting arguments are also discussed on the ability of patients to evaluate the quality of their care. Author proposes a review of currently ...

May 26, 2016 Americas Publication

Measurement of the Patient Experience: Clarifying Facts, Myths, and Approaches

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a 32-item tool administered after discharge to a random sample of adult inpatients, creating standardized, publicly reported metrics that allow fair comparisons of patient experience in hospitals across the nation.

The 11 HCAHPS measures derived from the survey reported on the Hospital Compare website assess how well nurses and physicians communicate with patients, how responsive hospital staff are to patients’ needs, how well hospital staff help patients manage pain, how well the staff communicates with patients about new medicines, whether key information is provided at discharge, how smoothly the transition to the posthospital setting is made, how clean and quiet are the patients’ rooms, what is the hospital’s overall rating, and whether the patient would recommend the hospital.

HCAHPS resides in the public domain and accommodates customized supplemental items that are not reviewed or endorsed by the ...

April 21, 2016 Americas Publication

Experiencing Integrated Health: Ontarians’ views of health care coordination and communication

Health Quality Ontario (HQO) has published an analysis using data from the 2014 Commonwealth Fund International Health Policy Survey of Older Adults in order to identify, from a patient perspective, how well different parts of health system are working together.

The HQO extracted a sample with the population from Ontario; Ontarians reported similar results as top-ranking countries in some indicators related to coordination of care; about 80% of Ontarians said they received help from their regular physicians to coordinate their care with other providers.

The sample from Ontario population made able to identify some key points where Canadian Health System can improve in order to get better communication and coordination of care.

Feb. 9, 2016 Americas Publication

Partnering with patients to improve care: essential skills and strategies.

This link provides the contents from the conference organized by the McGill University Health Centre’s Institute for Strategic Analysis and Innovation (MUHC-ISAI), regarding patient centered health care systems.

The opening conference was performed by Angela Coulter, who reviewed the patient engagement history in health care systems and gave a broad overview on how patients could be involved in the entire functioning of the system.

In the website there can also be found the materials corresponding to the following six sessions:

  • Patient engagement leadership.
  • Patient partnership: recruitment, training, governance and evaluation.
  • How does the patient experience drive improvement?
  • Building capacity to lead quality improvement with patient partners.
  • Engaging patients to improve the clinical encounter.
  • Patient engagement in patient safety.

With these materials, the MUHC-ISAI shares an important amount of information and resources in order to improve the role of patients in current health systems.

Feb. 9, 2016 Americas Multimedia

Partnering with patients to improve care: essential skills and strategies.

This link provides the contents from the conference organized by the McGill University Health Centre’s Institute for Strategic Analysis and Innovation (MUHC-ISAI), regarding patient centered health care systems.

The opening conference was performed by Angela Coulter, who reviewed the patient engagement history in health care systems and gave a broad overview on how patients could be involved in the entire functioning of the system.

In the website there can also be found the materials corresponding to the following six sessions:

  • Patient engagement leadership.
  • Patient partnership: recruitment, training, governance and evaluation.
  • How does the patient experience drive improvement?
  • Building capacity to lead quality improvement with patient partners.
  • Engaging patients to improve the clinical encounter.
  • Patient engagement in patient safety.

With these materials, the MUHC-ISAI shares an important amount of information and resources in order to improve the role of patients in current health systems.