Person-centred care in 2017: Evidence from service users

Policy makers have been aspiring to a ‘patient-centred NHS’ in England for at least 20 years. In 2008, patient experience became a key part of the national definition of quality in healthcare; and in 2012 that was codified in law.
Person-centred care has become an increasingly prominent stated ambition both of national policy and local practice. In 2013, the Department of Health and all the system leading bodies across health and social care in England declared a shared commitment to making ‘person-centred coordinated care’ the normiv.

What difference, if any, have these stated ambitions made to the experiences of people ...

Enhanced health in care homes: learning from experiences so far

Enhanced health in care homes can be achieved by close co-ordination between care homes and the range of health services required to meet the needs of older people living in the care homes. When these services work closely together – for example, through regular GP visits to care homes and regular comprehensive assessments – they can actively promote good health rather than just reacting to ill health.

Primary Care Home October 2017

The Primary Care Home programme has gathered huge momentum since its inception in autumn 2015. From 15 original rapid test sites– they now have more than 190 sites across England, covering eight million patients– 14 per cent of the population.

Applications continue to come in – all are very welcome to join what has all the hallmarks of a social movement across integrated care. Its success, they believe, is because it is bringing about the change that clinicians know is right for their patients – something they've always wanted to do. Staff now feel empowered and excited, with the freedom to ...

The House of Care in Scotland

Scotland´s House of Care programme aims to facilitate a fundamental shift in the relationship between person and professional, so that the person is in the driving seat of their health and social care, with self management at the heart of it.

This approach supports and enables people to articulate their own needs and decide on their own priorities, through a process of joint decision making, goal setting and action planning. 

A Digital NHS? An introduction to the digital agenda and plans for implementation

Improving Care for People with Long Term Conditions

This report, published by the Royal Pharmaceutical Society in Scotland, argues that pharmacist led care of people with long term conditions could deliver better results and be more cost effective. It focuses on the role of the pharmacist as part of a multidisciplinary approach to tackling the challenges facing the NHS in providing the highest quality care and support for people with long term conditions.

Person-centred care made simple

There are growing numbers of older people and people living with long-term conditions and disabilities. At the same time, health and social care budgets are under increasing pressure. If the high quality care that affords people the best possible quality of life needs to be provide, it needs to rethink the relationship between people and the services that provide their care. 

This guide seeks to provide a quick overview of person centred care. It is wirtten for anyone interested in health and health care, including health care professionals and those who use the NHS.

Supporting integration through new roles and working across boundaries

In 2015, The King’s Fund was commissioned by NHS Employers and the Local Government Association to produce an independent report on boundary-spanning roles to support integrated care. The work aimed to identify examples of new roles being developed and an understanding of the evidence to support these roles, including impact, features of success and key challenges.

The key findings of the report are: 

• Where new roles have emerged, they have mainly done so due to developments in practice or to fill gaps in provision.
• There is a lack of evidence on the cost-effectiveness of new roles and the extent ...

Managing quality in community health care services

Community health care services provide vital care out of hospital for millions of people. From children’s services to care for older people and end-of-life support, the community sector plays a key part in meeting the challenges facing our health and care system. This report presents findings from a small-scale study into how quality is managed in community services. It explores how community care providers define and measure quality and recommends important next steps to support better measurement and management of quality.

Bringing together physical and mental health: A new frontier for integrated care

In March 2016, the King’s Fund published a compelling case for this ‘new frontier’ for integration:physical and mental health. It gives service users’ perspectives on what integrated care would look like and highlights 10 areas that offer some of the biggest opportunities for improving the quality and controlling costs: 

1. Incorporating mental health into public health programmes
2. Promoting health among people with severe mental illnesses
3. Improving management of medically unexplained symptoms in primary care
4. Strengthening primary care for the physical health needs of people with severe mental illnesses
5. Supporting the mental health of people with long-term conditions
6. Supporting the ...