IPCHS. Integrated People-Centred Health Services


Image team-of-nurses-or-social-workers-helping by Freepick.

Primary care providers and community volunteers have important roles in supporting patient system navigation and utilization of community-based health and social services (CBHSS). This study aimed to explore the experiences and impacts of system navigation in a complex intervention supporting older adults. Primary care teams’ practice of system navigation was impacted by programme participation, including through learning about local CBHSS.


 International Journal of Integrated Care (IJIC)