IPCHS. Integrated People-Centred Health Services


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Aug. 7, 2020 Europe

Understanding integrated care at the frontline using organisational learning theory: A participatory evaluation of multi-professional teams in East London


Integrated care has been proposed as an organising principle to address the challenges of the rising demand for care services and limited resources. There is limited understanding of the role of learning in integrated care systems. Organisational Learning (OL) theory in the guise of ‘Learning Practice’ can offer a lens to study service integration and reflect on some of the challenges faced by multi-professional teams in developing a learning culture.

The study presents findings from two qualitative evaluations of integrated care initiatives in three East London boroughs, England, undertaken between 2017 and 2018.



•Organisational learning can foster the development of service integration.
•Learning bridges the gap between the rhetoric of integrated care and service outcomes.
•Frontline staff have demonstrated the potential for change and innovation.
•Relational aspects of integrated care are integral in enabling the success of initiatives.