IPCHS. Integrated People-Centred Health Services


Image by Chokniti Khongchum from Pixabay
July 3, 2020 Global

Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems

This paper explores how service design can contribute to the evolution of health service systems, moving them toward people-centered, integrated and technology-enabled care; the paper develops a research agenda to leverage service design research for healthcare transformation.


Journal of Service Management