Feb. 18, 2020
Global
Engaging and empowering people and communities, Coordinating services within and across sectors, Creating an enabling environment
The importance of power, context and agency in improving patient experience through a patient and family centred care approach
Research shows that the way that healthcare staff experience their job impacts on their individual performance, patient experience and outcomes as well as on the performance of organisations. This article builds on this literature by investigating, with multi-disciplinary clinical teams as well as patients and relatives, what factors help or hinder changes designed to improve patient experience.
- Source:
- Health Research Policy and Systems volume