In March 2015, WHO published the interim report called "WHO global strategy on people-centred and integrated health services". This interim strategy was made up of two linked documents: 1) the strategy itself, which presents a compelling case for an integrated, people-centred health services approach, along with a look at the way forward, and 2) an overview of good practice, which contains a number of case studies and the evidence on the benefits that integrated, people-centred care can bring to people, communities and countries.
The interim strategy went through a series of consultations through which a significant number of countries, institutions and individuals contributed to the development of the document. The comments and recommendations of these stakeholders helped refine and improve the strategy.
Among the important changes that resulted from the consultation period, there is need to emphasize that the name of the document was replaced with “Framework on integrated people-centred health services”. The main reason behind this modification is that the Strategy did not have adequate indicators to track the progress at the global level and to support member states with monitoring their health systems. WHO global strategies have traditionally put forth a clear plan for monitoring progress. As the Framework represents a new programme of work for WHO, there are no universally accepted indicators to measure progress in establishing integrated people-centred health services.
The World Health Organization, together with member states and key partners, will be investing in the research and development of indicators and measurement. This research and development agenda is part of the Framework and will build on both existing and novel indicators and is part of the wider support to its implementation.