"Everything starts with people. Without people there is no health system." This sentiment was echoed in keynote presentations, illustrative country cases and expert interventions throughout the 2-day final consultation of the European Framework for Action on Integrated Health Services Delivery in discussions of entry points and processes for integrated health service delivery that took place in Copenhagen, Denmark on 2-3 May 2016. The event marked the final step in the development of the Framework for Action, which is centred around four key domains: people, services, system and change. The European Framework for Action resulting from this consultation will be presented at the 66th session of the WHO Regional Committee for Europe in September 2016. It will represent a significant milestone in strengthening people-centred health systems in the European Region, as set out in Health 2020.