Patient perspective in an integrated people-centred health services (IPCHS) context
Every aspect of our lives has been changed by the digital revolution. Digital disruption has changed how we live, relate and trade with each other. The Intelligent Digital Mesh now weaves our devices, homes, cars and social and workplaces into one portal, giving us choice, options and access that is tailor-made for us. When you add artificial intelligence and machine learning to the mix, you then discover that your apps and devices know you much better and signpost you to the right service at the right time that fits like a glove to your life.
Sadly, healthcare has to catch up with the rest of the digital and artificial revolution. Fragmented, one size fits all and found at the end of a complicated care pathway maze, patients may end up receiving unsafe and poor quality healthcare that is not acceptable, accessible, appropriate and affordable, and worst, that is discriminatory.