Designing digital services around users’ needs
This workshop will focus on how the NHS and social care can use the principles of user-centred design to create digital services that transform people's outcomes and experience of health and social care.
Who should attend
Health and social care professionals, patient representatives, and designers who are interested in how to create digitally-led services that improve health and care services for users.
What you'll gain from the workshop
Lessons from digital health projects
You'll hear from a number of digital health service projects who will share the success factors needed to develop user-centred digital services:
NHS.UK on designing digital services for an audience of everyone
HealthUnlocked will share their experience of creating a social network for health
Best Beginnings Baby Buddy app on designing a digital service in collaboration with experts and users, particularly those least likely to engage with traditional forms of health information
SH:24 on how they used a design-led approach to create a digital solution to give people easier and faster access to sexual health services.
Insight and advice from experts in person-centred design
Throughout the day the team from the Healthcare Innovation Exchange (HELIX) will be on hand to provide information on common barriers and solutions to adopting human-centred design principles in health and social care.
Co-founded by Imperial College London and the Royal College of Art, the HELIX philosophy is that real medical breakthroughs occur when people-centred design and scientific rigour collide.
An understanding of the principles behind user-centred design in health and care
Doteveryone and NHS Digital (currently Health and Social Care Information Centre) will share design principles and methodologies for creating digital health services.