We are a global network for learning about integrated people-centred health services. We support countries and organizations to improve health service delivery as part of the World Health Organization’s Framework on integrated people-centred health services (formerly called the interim “Global WHO Strategy on people-centred and integrated health services”).  

We invite you to work with us towards a future where all people have access to the health services they need, when they need them. Health services should be coordinated across carers and locations, to respond to the needs that arise throughout people’s lives. These health services need to be high-quality, safe, effective, timely, efficient and culturally acceptable. For us to achieve this, carers and providers must be skilled, motivated and supported. 

This web platform provides you with access to information and knowledge on how to make this future a reality. We have organized this information into three main sections: 

  1. RESOURCES: a growing repository of WHO documents, scientific publications, implementation reports, toolkits, multimedia and other resources with information about and insights into integrated people-centred health services. 
  2. PRACTICES*:  learn from real-life experiences where people-centred health service reform has been implemented. Practices are categorized as emerging, promising and leading. Coming soon: “Brilliant failures”, drawing important lessons from efforts that did not lead to the results expected.
  3. COMMUNITIES: interact and discuss with your peers on a broad range of subjects. Here you can share your experiences, discuss challenges and successes and build a global movement for change. 

Join us in building this global knowledge platform! It is set up as a collaborative platform, which will be enriched by the spreading of knowledge and experience. You can become a registered user and contribute information and knowledge to every part of it, such as by publishing relevant Resources, sharing your Practices and participating in the various Communities emerging. If you have ideas for a new community, let us know.  

To ensure that all the posted information is relevant and of high quality, we have a put in place an editorial policy

We continue building new web features. You can already find Events, which gives detail on some relevant conferences, calls for papers, trainings and other interesting events going on; and News from the community working on integrated people-centred health services. Soon you can also find out what is new by consulting our blog or subscribing to the RSS feed. In future, we will also launch a space to announce jobs, trainings and educational opportunities, web conference features and many other things. We will inform you on new features as soon as they become available. 

* We borrowed the terms and methodology for “leading, promising and emerging practices” from the Centers for Disease Control and Prevention (CDC) and the Leading Practices Database of Accreditation Canada. The name “brilliant failures” was provided by the Institute for Brilliant Failures.  

The World Health Organization (WHO) approved the Framework on integrated people-centred health services in January 2016. Five strategies will help us move towards a future where all people have access to the health services they need, when they need them.

Making health services integrated and people-centred is essential to meeting today’s health system challenges across the world. More than 400 million of the world’s population remain without access to essential health care. And where available, care is often fragmented, of poor quality, and does not meet the needs and expectations of people.

The Framework on integrated people-centred health services calls for reforms to reorient health services away from fragmented models, towards models that put people and communities at their centre, surrounded by responsive services that are coordinated, both within and beyond the health sector.

Recognizing that health systems are highly context-specific, the Framework does not propose a single model for integrated and people-centred health services. Instead, it proposes five interdependent strategies, relevant to all country settings and varying development status, but that will ideally all need to be adopted in order for health service delivery to become truly integrated and people-centred.

 The five interdependent strategies of the WHO Framework are:

1. Empowering and engaging people and communities

2. Strengthening governance and accountability

3. Reorienting the model of care

4. Coordinating services within and across sectors

5. Creating an enabling environment.

Click on each strategy to learn more. 

We use these strategies throughout the web platform to classify information for you. You will also find the category “multiple streams” which allows you to identify information sources that address two or more streams.

5 goals new mini 

You can find further information about the Framework, including the Framework documents, on the WHO website. All the Framework documents can also be found in the Resources. 

The IntegratedCare4People web platform was jointly set up and is now managed by the Service Delivery and Safety department at the World Health Organization and the Andalusian School of Public Health (EASP) in its capacity as WHO Collaborating Centre on Integrated Health Services based on Primary Care. Representatives from each organization sit on the Steering Committee, Executive Board and Editorial Committee, and thus co-manage all the strategic and editorial policies of the web platform. A Technical Advisory Committee composed of international experts supports development of the technical content of the web platform by providing strategic advice. Below you can find more information about the project management structure and the people participating in it. 

The Andalusian School of Public Health (EASP) hosts the web platform for WHO and EASP’s legal policies govern its use and functioning. Consult the Terms of Use of the website for more information. 

To achieve our ambitious objectives, we are cooperating with other institutions and initiatives. You will soon find more information about them in the Partners section, which will be launched in the coming months.

Steering Committee

Hernán Montenegro
WHO headquarters

Three representatives from the WHO regional offices will participate in the Steering Committee. They are in the process of being nominated. As soon as we have this information, we will update this page.
Technical Advisory Committee

The Technical Advisory Committee is composed of international experts in integrated, people-centred health services. We are currently nominating them and we will update this page as soon as we have this information.
Executive Team

Nuria Toro
WHO headquarters

Executive Secretary

Mart Leys
WHO headquarters

Operational Team

Editorial Committee

Hernán Montenegro
WHO headquarters

Nuria Toro
WHO headquarters

Representatives from WHO regional offices are also invited to the Editorial Committee. They are in the process of being nominated. We will update this part as soon as we have the information.

Web Editorial Board

Sergio Minué-Lorenzo
EASP Chair of Web Editorial Board

Diana Gosálvez-Prados
EASP Knowledge Management Specialist

Nuria Toro
WHO headquarters

Mart Leys
WHO headquarters

Stephanie Ngo
WHO headquarters