Placing people at the heart of health services

The Way Forward: Five Strategies

Globally, one in twenty people lack access to essential health care that could be delivered through primary care services. Where health care is accessible, it is often fragmented and of poor quality. The predominance of care models based on hospitals and single diseases and lack of intersectoral action further compounds the problem. At the same time, countries are facing demographic and epidemiological transitions resulting in longer lifespans and a growing burden of chronic diseases and multi-morbidity which require complex care and self-management over many years. People and communities often lack the knowledge and information they need to make decisions about their own health and participate in the health system.

In May 2016 at the 69th World Health Assembly, Member States adopted the WHO Framework on integrated people-centred health services (IPCHS) and its supporting resolution, calling for a fundamental shift in the way health services are funded, managed and delivered to respond to these challenges. WHO recommends five interwoven strategies that need to be implemented in order to achieve IPCHS:

1. Engage and empower people and communities to take an active role in their health and health system.
2. Strengthen governance and accountability to build legitimacy and trust. 
3. Reorient health services to ensure that care is provided in the most appropriate setting and maximizes health outcomes. 
4. Strengthen the coordination of care across providers, organizations, care settings and beyond the health sector to include social services and others.
5. Create an enabling environment to facilitate transformational change.

IPCHS are the best approach for building robust and resilient health services and are critical for progress towards universal health coverage and the Sustainable Development Goals.

The IntegratedCare4People web platform was launched in May 2016 to support the implementation of the WHO Framework on integrated people-centred health services. The web platform is a global network that supports knowledge exchange and interaction among stakeholders around the five strategies proposed by the Framework. This collaborative web platform fosters the generation and dissemination of implementation knowledge, lessons learnt and tools, contributing to the transformation of service delivery by promoting the translation of knowledge into action. Learn more about how you can contribute by downloading our promotional flyer.

Come and join Our global community