IPCHS. Integrated People-Centred Health Services


Contents tagged: patient perspective

Jan. 29, 2020

Patient perspective in an integrated people-centred health services (IPCHS) context

Every aspect of our lives has been changed by the digital revolution. Digital disruption has changed how we live, relate and trade with each other. The Intelligent Digital Mesh now weaves our devices, homes, cars and social and workplaces into one portal, giving us choice, options and access that is tailor-made for us. When you add artificial intelligence and machine learning to the mix, you then discover that your apps and devices know you much better and signpost you to the right service at the right time that fits like a glove to your life.

Sadly, healthcare has to catch up with the rest of the digital and artificial revolution. Fragmented, one size fits all and found at the end of a complicated care pathway maze, patients may end up receiving unsafe and poor quality healthcare that is not acceptable, accessible, appropriate and affordable, and worst, that is discriminatory.

For ...

Nov. 29, 2022 Europe Publication

Examining the knowledge work of person-centred care: Towards epistemic reciprocity

It is increasingly recognised that when healthcare staff fails to give adequate credence to patients' illness-related knowledge work, this epistemic injustice undermines person-centred care. Therefore, we set out to examine the experiences of people with long-term conditions with knowledge work in healthcare settings to identify changes needed to strengthen person-centred primary care.


•Qualitative study to explore the knowledge work of person-centred primary care.

•Consultations need broad exploration, reflexive listening and reciprocal enquiry.

•Epistemic reciprocity is needed for clinical consultations to be person-centred.

•Healthcare redesign needs to allow for patient and doctor reflexive knowledge work.