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April 6, 2017

Experiencing integration: a qualitative pilot study of consumer and provider experiences of integrated primary health care in Australia

Region: Western Pacific Scientific publication Empowering and engaging people and communities, Reorienting the model of care, Creating an enabling environment Source: BMC Family Practice

The terms integration and integrated care describe the complex, patient-centred strategies to improve coordination of healthcare services. Frameworks exist to conceptualise these terms, but these have been developed from a professional viewpoint. 

The objetive of this study was to explore consumers and provider´s concepts, expectations and experience of integrated care. A key focus was whether frameworks developed from a professional perspective are effective models to explore people´s experiences.