This growing repository holds WHO documents, scientific publications, implementation reports, toolkits, multimedia and other resources with information and insights about integrated people-centred health services. Share your resource by clicking “Add”.

Sept. 12, 2016

Effect of care management program structure on implementation: a normalization process theory analysis

Region: Americas Scientific publication Reorienting the model of care, Coordinating services within and across sectors Source: BMC Health Services Research

Care management in primary care can be effective in helping patients with chronic disease improve their health status, however, primary care practices are often challenged with implementation. Further, there are different ways to structure care management that may make implementation more or less successful. Normalization process theory (NPT) provides a means of understanding how a new complex intervention can become routine (normalized) in practice. In this study, we used NPT to understand how care management structure affected how well care management became routine in practice.