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May 12, 2016

Using patient feedback to drive improvement

Region: Europe Blog Reorienting the model of care Source: Kings Fund Blog

Increasing amount of information is being collected from patients after they are discharged in a hospital; this information can be used mainly in three ways: (I) to analyse how care is being performed, (II) to publish data in order to share information with general public and to enhance government’s accountability, and (III) to implement reforms in hospital activities and way of working.

In this post, the author defends the idea that not enough information is being used to make patient experience have actual influence at changing how health care organization work at a local level. Organizational leadership and patient-centered culture are said to be critical to use patient feedback to drive improvement.


The author, Joni Jabal, ends this post urging NHS to use its “NHS inpatient survey” to make NHS become an actual people-centered organization.